You Should Expect Superior Service
From Us
Quality Expectations:
We have a performance
management system that evaluates and monitors performance on a monthly and
yearly basis; therefore holding all associates accountable to their position and
rewarding associates accordingly. Sedgefield’s own Quality Control Evaluation
form is filled out each time a manager visits an account to provide feedback and
ensure expectations are met.
Management, Customer Service Representatives,
Sales Associates, and Installation personnel all continually monitor quality on
each account to assure standards are upheld and the customer is satisfied with
the service. Sedgefield strives to be a customer-driven organization that
provides high quality products and outstanding services that are second to
none.
Horticultural Staff and
Training:
We take great efforts to assure we are sending the
best-qualified technicians into each of our Client’s locations. Sedgefield’s
screening, interviewing and selection process is extensive and includes a
background check, driver license check, and drug testing for all associates.
Sedgefield has developed its own extensive eight
to twelve week Training Program that all personnel must go through.This includes
a training manual, classroom instruction, videotapes, testing, and on the job
training. Consistent follow up continues at regular intervals along with monthly
action planning and yearly reviews with each associate for training and
continuous quality improvement programs.
Plant Replacement
Guarantee:
Sedgefield replaces at our expense any plant that
deteriorates in health or appearance. We expect our associates to request
replacements before our clients notice any problems with their plants. All plant
replacements are made with the same species, size and grade plant as was in
place at the beginning of service period; or, with another plant of comparable
value with is acceptable to the client.